If you encounter problems outputting sound to a monitoring device via the driver of your AJA Io 4K Plus or AJA Io X3, try the following steps to troubleshoot the issue:
- Set the AJA audio device as audio output device in Reeltime’s audio settings
- Open the AJA Control Panel and go to “Audio Mixer”
- Ensure to set
- “Capture Monitor” > “Host Audio (OSX Core Audio)” > “On”
- “Playback Monitor” > “Host Audio (OSX Core Audio)” > “On”
Audio mixer settings in AJA Control Panel
- Restart Reeltime, so that the new audio configuration takes effect
Note: You must also ensure that the audio of your playback or live monitoring signal is not muted. For example, the audio meters in the toolbar should be colored during playback or live monitoring.
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